Help Center

Begin with the experience you are shopping for: personal discovery, shared connection, everyday lubrication and care, or dolls and their accessories. Our buying guide gives you a practical comparison checklist.

Look at dimensions, weight, materials, controls, power source, care instructions and what is included. Compare those details with your own preferences. A product’s name or photo alone may not tell you everything you need to know.

Read the product-page checklist →

Share the features you each prefer and the things you would rather avoid. Agree on a budget and make a short list together. Either person can change their mind. A purchase should feel comfortable for everyone involved.

Read the shared wish list guide →

Check the exact model, dimensions and weight, materials, joint and handling information, available customisations, included parts and care instructions. For replacement parts, confirm the precise model and connection requirements rather than relying on a similar appearance.

Follow the instructions supplied with the exact product. Materials, electrical components and water-use ratings can require different methods. Check the permitted cleaner, drying instructions and storage guidance before use. If the instructions are missing or unclear, ask about the specific model.

Read the cleaning & storage checklist →
Ask a care question →

Check the exact manufacturer’s rating and instructions. Splash resistance, permission to rinse and permission to immerse are different claims. Confirm the allowed conditions for the model, including any charging-port requirements.

Read both the lubricant label and the care instructions for the item you intend to use with it. Confirm the formula’s compatibility with the item’s materials and, where relevant, the condom material. If either label is unclear, ask the manufacturer or customer care before use.

Check the required phone operating system, app, connection range and privacy information if a product uses an app. For charging, use the specified cable and power source. Features vary by model, so confirm them on the product page and in the instructions.

For a product question, include the product name or link. For an order enquiry, include the order number and a short description. For a delivery question, include the destination country and postcode. Please avoid sending intimate personal images or payment-card details.

Contact order support →

Email service@amormyra.com or use our enquiry form. Include your order number if your question relates to an existing order.

Our store is preparing to open, and delivery routes are being finalised. Send the item you are interested in and your destination country and postcode so our team can clarify the relevant details. Confirm the published delivery terms before placing an order.

Ask about delivery →

Our return procedures are being finalised as the store prepares to open. For a return enquiry, include your order number, the item and a short description of your request. Contact our team for the relevant instructions and return destination before sending anything back. Confirm the published return terms before placing an order.

Ask about a return →

Amormyra is operated by Hat Trick Digital Marketing Limited (帽子戲法數字營銷有限公司). The company address and contact details are available on our Company Information page.