Customer care
A little clarity, a more personal choice
A thoughtful place to begin.
There is no single right way to explore intimacy. Start with your preferences, compare the details, and make room for choices that feel like you.
01 / Your starting point
Start with your moment.
Think about the experience you want, the features you will actually use, and the time you want to spend on care. You do not need to choose everything at once.
Solo discovery
Begin with personal preferences: dimensions, shape, how the controls work, and the options available. A straightforward design may suit you if simple operation is a priority.
Explore Personal Intimacy →Shared moments
Talk together about what you would like to explore. Compare how an item is used, who controls it, and whether any remote or app features fit both of your preferences.
Explore Couples’ Essentials →Everyday care
Read ingredient lists and usage directions. Check the product’s stated compatibility with any devices or other essentials you plan to use alongside it.
Explore Lubrication & Care →A dedicated doll collection
Explore Dolls & Accessories →For dolls, take time to review dimensions and weight, material information, available customization, accessory fit, storage needs, and the full care instructions before choosing.
02 / Beyond the image
Six details worth checking.
A product photograph is a starting point. The written specifications should help you understand the item and what comes with it.
| Detail | What to look for |
|---|---|
| Dimensions & weight | Check the stated measurements and weight. Look for both inches and centimeters when comparing sizes, rather than estimating from photographs. |
| Materials & ingredients | Read the documented materials or full ingredient list. Ask for clarification if the information you need is missing. |
| Controls & features | Compare buttons, settings, remotes, and any app requirements. Choose features that fit the way you want to use the product. |
| Power & charging | Check charging instructions, the included cable or adapter, battery requirements, and any stated operating time. |
| Water use & care | Check the exact water-use guidance for the item and its accessories. Follow the model’s cleaning, drying, and storage instructions. |
| What is included | Review the contents, accessory compatibility, available options, and the full purchase price before making your choice. |
Before you decide
- Does the intended use match what you are looking for?
- Are the dimensions, materials, and controls clearly described?
- Do you understand the care and storage requirements?
- Have you checked delivery details and the stated return terms?
- Is there a product detail you would like to clarify first?
For a closer look, read our guide to understanding a product page →
03 / Make a shortlist
Compare a few common formats.
Use these questions to organise your shortlist. Confirm the specifications and instructions for each exact item before choosing.
| Format | Details to compare |
|---|---|
| Compact massagers | Compare overall dimensions and weight, button placement, power requirements, the included accessories, and cleaning instructions. Ask about this format → |
| Wands | Compare the head and handle dimensions, total weight, reach of the controls, power source, and any model-specific care instructions. Ask about this format → |
| Air-pulse designs | Read the stated operating method, contact-surface dimensions, controls, included parts, and the cleaning guidance for each part. Ask about this format → |
| Reusable sleeves | Compare the external and internal dimensions, liner information, removable parts, and the instructions for cleaning, drying, and storage. Ask about this format → |
| Remote-controlled options | Compare fit and dimensions, local controls, the exact remote or app required, pairing instructions, and the stated connection conditions. Ask about this format → |
| Lubricants and care products | Read the ingredients, base or formula, intended use, pack size, expiry and storage guidance, and documented compatibility with the items you plan to use. Ask about this format → |
Product features and availability vary by model. Include the product names or links when asking us to help clarify a comparison.
04 / Everyday attention
Keep care close.
Care requirements vary by product. Keep the supplied instructions and check them whenever you are unsure about cleaning, water use, charging, or compatibility.
Follow the model’s instructions.
Use the cleaning method specified for the exact item. Do not assume that the same method applies to a remote, charger, accessory, or a different product.
Confirm compatibility.
Read the labels and manufacturer guidance for both the device and any lubricant or care product used with it. If compatibility is unclear, ask before combining them.
Make storage part of the routine.
Follow the specified drying and storage steps. Keep the manual, charging details, and accessory information together so they are easy to find later.
05 / Helpful questions
A little more clarity.
What if I am new to intimacy products?
Start with one collection and a short list of preferences. Compare the size, controls, intended use, and care details. You can ask our team about a specific product detail before choosing.
Is a product with more features always a better choice?
Features are useful when they fit your preferences. Think about the controls you want to use, whether an app or remote is relevant to you, and how much setup you prefer.
Can I use the same care products with every item?
Check the instructions for each item and the label of the care product. Materials and manufacturer guidance vary; do not assume universal compatibility.
What should couples discuss before choosing?
Talk about preferences, boundaries, and who would like to control any shared features. Leave room to change your minds and choose a pace that feels comfortable to both of you.
Where can I get help with product details?
Send a product question with the product name or link and the details you would like to clarify. Prefer email? Write to service@amormyra.com.
Amormyra is intended for adults 18 and over. This guide helps you compare product information; always follow the instructions supplied with the item.
A question is a good starting point.
Tell us which collection or product detail you are exploring.
Ask a product question →